Once you place an order… Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an order confirmation within 2 business days, please check your spam folder and contact us for confirmation.
ORDER PROCESSING
Order Processing Time: Allow 1-2 Business Days for us to process your order and begin fullfillment. During busy season (April – June) expect an additional 2-3 Business Days to process orders.
Rush Order: To skip the line on Order Processing and be prioritized for direct fullfillment, our Rush Order option is available at checkout for $20. Be aware this does not pertain to shipping, this simply allows your order to be processed ahead of others who have not paid for a rush order. If you wish to expedite your shipping, please select the appropriate shipping option.
Order Fullfillment: Orders are fullfilled in the sequential order they are received and processed.
SHIPPING POLICY
Most products ship directly from our warehouse in San Diego, California.
Shipping to Hawaii, Alaska, & U.S Territories may require additional assistance, please contact customerservice@watermenbrand.com if your zip code does not enable shipping quotes at checkout.
International Shipping is available for select Countries outside U.S.A. Please contact us directly for questions or a quote.
SHIPPING OPTIONS
Ground – Economy based shipping option based on weight and distance. This is our primary option and will arrive within 5-10 business days after order is processed and fullfilled.
2 Day – Expedited 2 Day Shipping available for Contiguous 48 States. Orders received before 12:00 noon PST (mon. – fri.) will ship same day.
*Free* – We do not provide Free Shipping for all orders. Watermen Brand has the right to deny Free Shipping to any and all customers.
Free Shipping is a promotional offer ONLY for orders exceeding $100.00 before tax.
Free Shipping is only available for contiguous 48 US States.
